Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

A customer satisfaction survey

Knowledge is power when it comes to customer satisfaction.

Benchmarking and competitor analysis

Conducting a competitive analysis.

Encourage customer complaints

Turn complaints into outstanding service.

Keep your sales force selling

Do your sales staff spend more time on admin than sales?

When the customer is not right

Sometimes you have to fire a bad customer.

Your customers' experience

Your customers won’t always tell you when they’re unhappy.

18 Apr 2019

UK SMEs 'exploring new sources of finance', research finds

Research carried out by American Express has found that, as access to finance becomes 'increasingly difficult to secure', UK small and medium-sized enterprises (SMEs) are 'exploring new sources of finance' instead.

17 Apr 2019

Study suggests UK employees 'work longest hours in EU'

A study carried out by the Trades Union Congress (TUC) has suggested that UK employees 'work the longest hours in the EU'.

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Our summary of the key announcements from the Chancellor's latest Budget .

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Sales and marketing

UK SMEs 'exploring new sources of finance', research finds

Study suggests UK employees 'work longest hours in EU'

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Budget report

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