Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

24 Sep 2021

Making Tax Digital for Income Tax self assessment delayed for a year

The government has delayed the introduction of Making Tax Digital (MTD) for Income Tax self assessment (MTD for ITSA) for a year, HMRC has announced.

23 Sep 2021

The Institute of Directors (IoD) is urging the government to use the upcoming Budget to reduce the planned level of business tax rises.

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Our summary of the key announcements from the Chancellor's latest Budget .

Read about the budget