Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

18 Jun 2026

Financial losses from scams hit £1.3 billion a year

Cases of fraud in the UK have surged, with almost £1.3 billion stolen by scammers in 2025, according to UK Finance.

17 Jun 2026

The UK's inflation rate remains at 2.8% in the year to May, according to the latest data from the Office for National Statistics (ONS).

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Our summary of the key announcements from the Chancellor's latest Budget .

Read about the budget