Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

16 Oct 2019

HMRC data reveals significant rise in number of R&D tax credit claims

Figures published by HMRC have revealed that the total number of claims for R&D tax credits has increased by 20%.

15 Oct 2019

On 14 October, the UK government laid out its policies on trade, crime, the environment and Brexit in the Queen's Speech.

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Our summary of the key announcements from the Chancellor's latest Budget .

Read about the budget