Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

22 Jun 2021

UK Infrastructure Bank opens for business

The first ever UK Infrastructure Bank has opened for business with the aim of investing in sectors such as clean energy and transport.

21 Jun 2021

The first supplementary delayed declarations on imports of non-controlled goods from the EU are due from 25 June 2021, HMRC has reminded businesses.

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Our summary of the key announcements from the Chancellor's latest Budget .

Read about the budget